The City of Philadelphia Water Revenue Bureau: A Comprehensive Guide for Residents
Greetings, Readers!
Welcome to our in-depth guide on the City of Philadelphia Water Revenue Bureau, lovingly referred to as the WRB by locals. This comprehensive resource provides everything Philadelphians need to know about managing their water bills and accessing essential water-related services. Join us as we dive into the ins and outs of the WRB, empowering you with the knowledge to navigate your water responsibilities with ease.
Understanding the WRB
The Role of the Water Revenue Bureau
The WRB is an integral part of the Philadelphia Water Department, responsible for collecting water and sewer revenue. Its primary mission is to ensure that Philadelphians have access to clean, safe, and affordable water while maintaining the city’s water infrastructure. The bureau handles all aspects of water billing, including payments, adjustments, and customer inquiries.
Services Provided by the WRB
The WRB offers a wide range of services to Philadelphia residents, including:
- Water Billing and Payment: The WRB processes water bills and collects payments. Customers can pay their bills online, by mail, or in person at designated Water Revenue Bureau locations.
- Customer Service: The WRB provides excellent customer service, assisting residents with inquiries, resolving billing issues, and addressing water-related concerns.
- Water Conservation Programs: The WRB promotes water conservation efforts through various programs and initiatives. They encourage residents to adopt water-saving practices and offer incentives for installing water-efficient appliances.
- Water Main Replacement and Repair: The WRB is responsible for maintaining and repairing the city’s water distribution system. They conduct regular inspections, identify leaks, and schedule repairs as needed.
How to Contact the WRB
Residents can contact the WRB in several ways:
- Phone: 215-685-6300
- Email: wrbcustomerservice@phila.gov
- Mail: Philadelphia Water Revenue Bureau, 2260 Municipal Services Building, 15th and JFK Boulevard, Philadelphia, PA 19102
- In-Person: Water Revenue Bureau locations throughout the city
Water Billing and Payments
Understanding Your Water Bill
The WRB sends water bills to customers every two months. The bill includes information about your water usage, charges, and payment due date. It’s important to review your bill carefully to ensure accuracy and avoid late fees.
Payment Options
There are multiple convenient ways to pay your water bill:
- Online: Pay online at www.phila.gov/water/wrb/pay-water-bill
- By Mail: Mail your payment to the address on your water bill
- In-Person: Pay in person at any Water Revenue Bureau location
Late Fees and Penalties
Missed payments will incur late fees and penalties. It’s crucial to pay your water bill on time to avoid additional charges. If you’re experiencing financial hardship, contact the WRB to inquire about payment assistance programs.
Water Conservation and Assistance Programs
Water Conservation Tips
The WRB encourages Philadelphians to practice water conservation to reduce water usage and save money. Here are some tips:
- Install low-flow toilets and showerheads
- Fix leaky faucets and pipes
- Water your lawn wisely, especially during summer months
- Use appliances that conserve water, such as energy-efficient dishwashers and washing machines
Assistance Programs
The WRB offers various assistance programs to help low-income households afford their water bills:
- Customer Assistance Program (CAP): CAP provides a monthly credit on water bills to eligible customers with low incomes.
- Low-Income Household Water Assistance Program (LIHWAP): LIHWAP offers financial assistance to low-income households with water and sewer bills.
- Emergency Rental Assistance Program (ERAP): ERAP can include assistance with water bills for qualifying tenants and landlords.
Water Main Replacement and Repair
Water Main Infrastructure
The WRB oversees the maintenance and repair of the city’s water main infrastructure. Water mains are underground pipes that distribute water to homes and businesses.
Water Main Breaks
When a water main breaks, the WRB responds promptly to isolate the affected area, repair the damage, and restore water service as quickly as possible.
Hydrant Flushing
The WRB conducts regular hydrant flushing to remove sediment and maintain water quality. Residents may notice slightly discolored water during flushing, but it’s safe to use.
Breakdown of Water Revenue Bureau Services
| Service | Description |
|---|---|
| Water Billing | Processing bills and collecting payments |
| Customer Service | Assisting with inquiries and resolving billing issues |
| Water Conservation Programs | Promoting water-saving practices and offering incentives |
| Water Main Replacement and Repair | Maintaining and repairing the water distribution system |
| Assistance Programs | Offering financial aid to low-income households |
Conclusion
The City of Philadelphia Water Revenue Bureau plays a vital role in providing Philadelphians with clean, safe, and affordable water. By understanding the WRB’s services, residents can manage their water responsibilities effectively. Whether you need to pay your water bill, report a leak, or access assistance programs, the WRB is here to help.
Don’t forget to check out our other articles for more information on Philadelphia’s water resources and services.
FAQ about Philadelphia Water Revenue Bureau
What is the Philadelphia Water Revenue Bureau?
The Water Revenue Bureau (WRB) is responsible for providing clean water and wastewater services to the citizens of Philadelphia. We are committed to providing quality water and wastewater services that are affordable and reliable.
How can I pay my water bill?
You can pay your water bill online, by mail, or in person at our Customer Service Center.
What is the Customer Service Center address?
The Customer Service Center is located at 1101 Market Street, Philadelphia, PA 19107.
What are the Customer Service Center hours?
The Customer Service Center is open Monday through Friday from 8:00 AM to 5:00 PM.
How can I report a water leak?
You can report a water leak by calling 215-685-6300.
What is the lead level in my water?
The lead level in your water is less than the Environmental Protection Agency’s action level of 15 parts per billion.
How can I reduce the lead in my water?
You can reduce the lead in your water by flushing your taps for 30 seconds before using the water. You can also install a water filter certified to remove lead.
What is the water quality in Philadelphia?
The water quality in Philadelphia is excellent. The water meets all federal and state drinking water standards.
How can I conserve water?
There are many ways to conserve water, such as taking shorter showers, fixing leaky faucets, and watering your lawn less often.
What is the Water Revenue Bureau’s mission?
The Water Revenue Bureau’s mission is to provide quality water and wastewater services that are affordable and reliable.
